Frequently Asked Questions
Quick answers about shopping with valnesto.
Where do you ship?
We ship worldwide, subject to carrier availability, legal restrictions, and service limitations.
How much is shipping?
Standard shipping is free when the merchandise subtotal is £59 or more. If the merchandise subtotal is below £59, standard shipping costs £4.50. The threshold is calculated after discounts and excludes shipping, taxes, and duties.
How long will my order take?
Processing normally takes 1-3 business days. Estimated delivery after dispatch is 7-15 business days to the United States and 7-20 business days to other international destinations. These estimates are not guarantees.
Will I receive tracking?
We send tracking by email when it is available. It may take 2-5 business days after the shipping email for the first carrier scan to appear.
Why was my order split into several packages?
Items may ship separately because of inventory location or package size. Separate parcels may arrive on different days, with no additional shipping charge.
Are duties and taxes included?
Not unless checkout expressly says they are included. The recipient is normally responsible for destination-country import duties, taxes, brokerage, and customs handling charges.
Why am I charged in British pounds?
Store prices and charges are stated in GBP. Your bank or card provider may convert the payment into your local currency and may charge a conversion or international transaction fee.
Can I change or cancel my order?
Email jamesk@valnesto.shop immediately. We will try to assist, but changes and cancellations are not guaranteed after processing begins.
How do I choose a size?
Use the size guide on the product page and compare the listed garment or body measurements with an item that fits you well. Contact us before ordering if you need help.
What if the color looks different?
Screens, lighting, editing, and production batches can cause slight differences. A material difference may qualify for a remedy; ordinary minor variation does not necessarily mean the item is defective.
What is your return window?
Request an eligible return within 30 days after delivery. Items must generally be unworn, unwashed, unused, with tags and original packaging.
Where should I send a return?
Start by emailing jamesk@valnesto.shop. Do not send a return to the business mailing address unless our team confirms that address in your return instructions.
Who pays return shipping?
Customers pay return postage for change-of-mind, preference, fit, or size returns. If we verify that an item is damaged, defective, or incorrect, we will cover reasonable return costs when a return is required.
When will I receive my refund?
After the returned item is received and inspected, approved refunds are sent to the original payment method. They usually appear within 5-10 business days after processing, depending on the payment provider.
What if tracking says delivered but I cannot find the package?
Check the delivery area, household members, neighbors, building staff, and carrier notices. Contact the carrier, then email us promptly with your order number and carrier case details, if available.
How can I contact you?
Email jamesk@valnesto.shop. Include your order number for order-related questions.